ITIL 4 Foundation Certification Course

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About Course

To prepare learners to understand ITIL principles and processes, and optionally to pass the ITIL 4 Foundation Certification.

Recommended Duration

  • Self-paced: 10–20 hours

  • Instructor-led: 5 days training

Course Content

Module 1 — Introduction to IT Service Management
What is IT Service Management (ITSM)? Why organizations use ITIL Key terminology: Service Value Outcomes & Outputs Risks & Costs Difference between products and services

Module 2 — Overview of ITIL v4
Evolution from ITIL v3 to v4 Focus on Value Co-Creation The ITIL Service Value System (SVS): Guiding Principles Governance Service Value Chain Practices Continual Improvement