Unlock Your Potential with SEC Learning: Your Gateway to IT Excellence and Professional Growth!

Start Your Journey Now!

ITIL 4 Foundation Certification Course

Uncategorized
Wishlist Share
Share Course
Page Link
Share On Social Media

About Course

To prepare learners to understand ITIL principles and processes, and optionally to pass the ITIL 4 Foundation Certification.

Recommended Duration

  • Self-paced: 10–20 hours

  • Instructor-led: 5 days training

Course Content

Module 1 — Introduction to IT Service Management
What is IT Service Management (ITSM)? Why organizations use ITIL Key terminology: Service Value Outcomes & Outputs Risks & Costs Difference between products and services

Module 2 — Overview of ITIL v4
Evolution from ITIL v3 to v4 Focus on Value Co-Creation The ITIL Service Value System (SVS): Guiding Principles Governance Service Value Chain Practices Continual Improvement